Chief Operating Officer(COO)

Role Overview

The Chief Operating Officer will translate 1Account's business strategy into repeatable operating processes. This executive will establish the operational framework supporting product delivery, customer service and coordinated business expansion.

Key Responsibilities

• ●Develop company-wide operating procedures.
• ●Oversee day-to-day operational performance.
• ●Coordinate execution between technology, finance and customer-facing teams.
• ●Establish service standards and operational performance indicators.
• ●Supervise the Operations Manager.
• ●Coordinate approved external service providers.
• ●Develop incident escalation and business continuity procedures.
• ●Identify inefficiencies and continuously improve workflows.

Required Qualifications

• ●Senior operations management experience.
• ●Familiarity with technology-driven financial services.
• ●Proven ability to build operational processes from an early stage.
• ●Strong leadership and cross-functional execution skills.

Expected Outcome

A dependable operating model capable of supporting growth without sacrificing quality or customer trust.