Operations Manager(OM)

Role Overview

The Operations Manager will oversee the daily execution of 1Account's operational processes. The position will coordinate internal procedures, service workflows and operational issue resolution.

Key Responsibilities

• ●Coordinate daily operational activities.
• ●Monitor service levels and operating performance.
• ●Maintain standard operating procedures.
• ●Manage escalations requiring cross-functional attention.
• ●Coordinate customer support operations.
• ●Track operational incidents and corrective actions.
• ●Support partner onboarding workflows.
• ●Report operational performance to the COO.

Required Qualifications

• ●Operations management or business process experience.
• ●Strong organizational and problem-solving capabilities.
• ●Familiarity with workflow management systems.
• ●Fintech or technology operations experience preferred.

Expected Outcome

Efficient daily operations with clear accountability and dependable service standards.